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NEC UNIVERGE® SV8100 Desktop Suite | Telephone (Systems & Applications)
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NEC UNIVERGE® SV8100 Desktop Suite

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UNIVERGE SV8100 Desktop Suite is a unified communications solution designed specifically for the UNIVERGE SV8100 Communications Server that enhances an organization’s efficiency and productivity.

At a Glance
Communications play an important role in building and maintaining business relationships. Whether a business is small, medium or large, how effectively you communicate with customers, resellers, key suppliers and business partners can be the difference between business won and business lost.

With the right communication tools, especially in smaller businesses with limited resources, it enables you to do more with less – resulting in increased efficiency and productivity which in turn leads to improved customer satisfaction.

NEC’s UNIVERGE SV8100 Desktop Suite delivers to you an integrated unified communications (UC) solution for your UNIVERGE SV8100 Communications Server that enhances your organization’s productivity and collaboration. Specifically developed for small to medium size businesses, it is a scalable, feature-rich solution that simplifies communications management and enables complete mobility.

With the SV8100 Desktop Suite, your employees become more mobile and productive. It offers advanced UC applications such as presence, desktop client, softphone, quick messaging, white boarding, and application sharing that enable your workers to collaborate and provide customers the attention they deserve in today’s increasingly mobile world. It also easily integrates with NEC’s UNIVERGE SV8100 Series Automatic Call Distribution (ACD) to provide your agents with single window access for both applications directly on their desktop.

Additionally, you have the option of running Desktop Suite on an internal server blade on the SV8100 or on an external server – the choice is yours. You have full functionality no matter which one you choose.

• Innovative desktop application that increases efficiency and productivity
• Simplified call management through easy to use graphical user interfaces
• Presence for real-time status and availability of colleagues
• Offers quick messaging to one or multiple colleagues
• Provides Microsoft® Outlook® calendar integration
• Enables simplified call handling for operators and attendants
• Provides seamless integration with UNIVERGE SV8000 Series Automatic Call Distribution application for contact center functionality
• Runs on either an SV8100 internal server blade or external server – full functionality either way

NEC UNIVERGE® SV8100 Desktop Suite

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