|Improve Customer Satisfaction
VM8000 InMail’s robust Automated Attendant feature set ensures customer calls are routed to the appropriate people and answered quickly and efficiently. When customers call in, an instruction menu announcement plays to provide them a choice of dialing options. They can simply direct themselves to the party that they are calling without being placed on hold or having their calls dropped.
Increase Employee Productivity
The VM8000 InMail solution can increase employee productivity by offering more control over incoming calls.
These capabilities include:
• Easy one-touch access to voicemail features that help workers efficiently manage calls and messages.
• Advanced call processing to eliminate the need for manually directing and routing calls. The automated attendant routes each incoming call based upon the time-of-day and day-of-the-week.
• Different announcements and dialing options for each number in the office.